Refund Policy

💸 Zazzba.com – Refund Policy

At Zazzba.com, your satisfaction is our top priority.

If for any reason you’re not happy with your purchase, we’re here to help.

Please read our refund policy carefully to understand how refunds work.

✅ Eligible Reasons for a Refund

You may request a refund if:

❌ You received the wrong item

❌ The product is damaged or defective on arrival

❌ The product is not original or doesn’t match the description

❌ Your order was confirmed, but the item is out of stock

> ⚠️ Note: Refunds are not applicable for used, opened, or damaged products unless the issue is due to a manufacturing defect or delivery error.

🕒 Refund Request Timeline

Refund requests must be made within 3 days of receiving the product.

Requests beyond this timeframe will not be accepted.

📄 Required Information for Refund

To request a refund, you’ll need to provide:

1. Order ID

2. Clear photos of the product and the issue

3. Your name and contact number

4. Payment method and account details for the refund

🔁 Refund Process

Once your request is received, our team will verify the issue.

Upon approval, your refund will be processed within 7–10 business days.

Processing time may vary based on the original payment method.

💳 Refund Methods

Refunds will be issued via:

- bKash

- Nagad

- Bank Transfer

- Card Refund (if payment was made via debit/credit card)

❌ Non-Refundable Situations

Refunds will not be issued in the following cases:

- The product was used, opened, or damaged by the customer

- The reason is personal (e.g. "I changed my mind" or "I don't like it")

- Clearance sale or special offer items marked as “non-refundable”

- Custom-made or pre-ordered items

📞 Need Help? Contact Us

For any refund-related inquiries or requests, contact our support team:

📧 Email: support@zazzba.com

📱 Phone: +8809696319995

🌐 Website: www.zazzba.com

Zazzba.com – If you're not satisfied, neither are we.